Telephone Answering Services

Answering Services

We are extremely proud that our after-hours telephone answering service has become the preferred choice of many funeral professionals throughout North America. For over 4 decades our entire company has been focused on service excellence. Our reputation for consistently providing a reliable and skillful alternative to “in-house” phone answering has spread far and wide. We now can boast of having clients in every province and in numerous U.S. markets as well. Our operators have been trained to respond to every call with respect and compassion. One client remarked that “having MacKinnon and Bowes answer our phones is the next best thing to answering them myself” and that is the level of service we strive to reach every day.

Who are you trusting your first call to?

Not many answering services are truly qualified to take a first call. Fewer still can respond with first-class service. Fortunately, we are not just any answering service; we're a full service provider to a full service profession. That means that the resources and experience we're exposed to are vast, providing us the advantage in achieving higher standard.

When your reputation and your families' needs are on the line, every minute counts.

Experience you can trust - It's your call.

First call services. First-class results.

Just one more of our Signature Services.

Who are you trusting your first call to?

When your reputation and your families' needs are on the line, every minute counts.

Experience you can trust - It's your call.

First call services. First-class results.

Just one more of our Signature Services.

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Testimonials

"We highly recommend the answering services provided by MacKinnon & Bowes. Their operators are skilled communicators who understand the funeral profession. Their professionalism, combined with their verbal people skills affords us peace of mind, knowing our firm is well represented."

Peter K. MacDonald, P & K MacDonald Funeral Home Ltd, New Glasgow, NS
"The Palm Las Vegas Group of Funeral Homes appreciates the level of professionalism that MacKinnon & Bowes offers our firms. From the time we signed on we have been confident that your firm has worked on our behalf to better serve our community. We thank you for all that you do and the high skill level of your associates."

Raymer T. Pry , Market Director, Palm Las Vegas Market, Nevada.
"They are definitely a Funeral Directors answer to Professionalism on your phones. They know the right questions to ask. I perceive them as part of the staff and I have never been disappointed. I wish this service would have been available 35 years ago, I could have enjoyed much more time off."

C.R. Gamble, Gamble Funeral Home, Almonte, Ontario

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"I have found the staff of MacKinnon & Bowes to be knowledgeable and professional and I would highly recommend them to any funeral service professional in need of support. We continue to have a funeral director on-call at night but thanks to the professional service, they are rarely called upon."

Justin Schultz, Valley View Funeral Home, Surrey, British Columbia

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Why Use MacKinnon and Bowes for After- Hours Phone Answering?

Cost Effective

We are the most cost effective answering solution in our profession with the most competitively priced service options available.

Customized Service

First call management tailored by your instructions.

Information Profiles

Customized information profiles designed to meet your exact needs.

Industry Trained

Industry trained call specialists backed by a Licensed Funeral Director every hour of the day.

Continuous Training

Continuous staff training by industry professionals.

Communication

Dissemination of information using various modalities including facsimile, e-mail, SMS text, MMS text, call patch through linkage and verbal.

Secure Technology

Integrated Services Digital Network (ISDN) with our PRI and secure server ensuring information will never be compromised.

Reporting

Comprehensive metrics reporting.

Answering Services

Who are you trusting your first call to?

First call services. First-class results.

Who are you trusting your first call to?

First call services. First-class results.

Testimonials

"We highly recommend the answering services provided by MacKinnon & Bowes. Their operators are skilled communicators who understand the funeral profession. Their professionalism, combined with their verbal people skills affords us peace of mind, knowing our firm is well represented."

"They are definitely a Funeral Directors answer to Professionalism on your phones. They know the right questions to ask. I perceive them as part of the staff and I have never been disappointed. I wish this service would have been available 35 years ago, I could have enjoyed much more time off."

"I have found the staff of MacKinnon & Bowes to be knowledgeable and professional and I would highly recommend them to any funeral service professional in need of support. We continue to have a funeral director on-call at night but thanks to the professional service, they are rarely called upon."

Why Use MacKinnon and Bowes for After- Hours Phone Answering?

Cost Effective

Customized Service

Information Profiles

Industry Trained

Continuous Training

Communication

Secure Technology

Reporting

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