Answering Services

We are extremely proud that our after-hours telephone answering service has become the preferred choice of many funeral professionals throughout North America. For over 4 decades our entire company has been focused on service excellence. Our reputation for consistently providing a reliable and skillful alternative to “in-house” phone answering has spread far and wide. We now can boast of having clients in every province and in numerous U.S. markets as well. Our operators have been trained to respond to every call with respect and compassion. One client remarked that “having MacKinnon and Bowes answer our phones is the next best thing to answering them myself” and that is the level of service we strive to reach every day.

Who are you trusting your first call to?

Not many answering services are truly qualified to take a first call. Fewer still can respond with first-class service. Fortunately, we are not just any answering service; we're a full service provider to a full service profession. That means that the resources and experience we're exposed to are vast, providing us the advantage in achieving higher standard. 

When your reputation and your families' needs are on the line, every minute counts.

Experience you can trust - It's your call.

First call services. First-class results.

Just one more of our Signature Services.

Who are you trusting your first call to?

Not many answering services are truly qualified to take a first call. Fewer still can respond with first-class service. Fortunately, we are not just any answering service; we're a full service provider to a full service profession. That means that the resources and experience we're exposed to are vast, providing us the advantage in achieving higher standard. 

When your reputation and your families' needs are on the line, every minute counts.

Experience you can trust - It's your call.

First call services. First-class results.

Just one more of our Signature Services.
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Testimonials

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Why Use MacKinnon and Bowes for After- Hours Phone Answering?

Cost Effective

We are the most cost effective answering solution in our profession with the most competitively priced service options available.

Customized Service

First call management tailored by your instructions.

Information Profiles

Customized information profiles designed to meet your exact needs.

Industry Trained

Industry trained call specialists backed by a Licensed Funeral Director every hour of the day.

Continuous Training

Continuous staff training by industry professionals.

Communication

Dissemination of information using various modalities including facsimile, e-mail, SMS text, MMS text, call patch through linkage and verbal.

Secure Technology

Integrated Services Digital Network (ISDN) with our PRI and secure server ensuring information will never be compromised.

Reporting

Comprehensive metrics reporting.